I ordered the SI-16506 Giant Mega Sand Timer, and it arrived damaged. I called to notify you and you got a replacement to me the next day! Unfortunately, that one was also damaged (what does UPS do with the boxes, play soccer?). I was a bit annoyed that it was not packed better the second time. When I called to let you know about the problem, my customer service rep personally went out to the warehouse and packed my timer for me!! It arrived the next day in one piece. Thank you for making it easy to get the new timer sent out. It is reassuring to know that you stand by your products and delivery.
We appreciate your patience. We make every effort to get products sent out quickly and packed well; unfortunately, we cannot control how a package is treated once it leaves our warehouse. If a package ever does arrive damaged, you can be confident that we will have a replacement at your door immediately. Sorry for the inconvenience!